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Job Title

VP of Operations


Role

The VP of Operations (VP Ops) will help expand and lead the company’s operating systems — turning strategy into clean execution, scalable workflows, reliable report-ins, and a culture of accountability across the fast-moving media + technology business.


You’ll partner closely with founders/COO and functional owners across Content, Ops, CMS/Rights, Client Services, Accounting, and Tech/Product. Your job is to make execution visible, measurable, and scalable—without compromising momentum.


Responsibilities


1) Company operating system (cadence, planning, accountability)

  • Build and run the wider operating cadence: weekly execution reviews, KPI reviews, risk scans, and decision logs.

  • Establish clear planning and prioritization across departments (quarterly initiatives → monthly targets → weekly commitments).

  • Create an “action system” that closes loops: owners, due dates, dependencies, and follow-through.

  • Improve alignment between founder-level goals (e.g., growth targets) and frontline execution.


2) Workflow architecture + scale (SOPs, QA, throughput)

  • Map and standardize critical workflows across the business:

    • Client onboarding → deliverables readiness → recurring delivery execution

    • Monthly reporting cycles and exception handling

    • Content operations handoffs (planning → production → delivery → QA/QC → scheduling → optimization → reporting)

  • Define "Done” and QA standards for recurring deliverables.

  • Reduce rework and operational drag → better checklists, templates, documented & up-to-date SOPs.

  • Implement escalation paths and incident-style response for high-risk issues (deadlines, client-impacting errors, platform disruptions).


3) Systems, automation, and tooling (Notion-first + integrated stack)

  • Own the operational systems layer (Notion databases, templates, dashboards) and drive adoption.

  • Collaborate with Tech/CTO to connect systems and eliminate manual work where possible (e.g., LaunchPad ↔ Notion ↔ Drive ↔ analytics).

  • Identify automation opportunities with measurable ROI (time saved, reduced error rate, faster cycle times).

  • Ensure tools serve execution (not busywork): clean schemas, consistent naming, reliable reporting.


4) KPI design + operational intelligence (visibility that drives decisions)

  • Define and maintain the KPI framework for operational health and delivery performance.

  • Outline dashboards & weekly reporting that answer:

    • What is on track / at risk?

    • Where are we blocked (and why)?

    • What is the throughput/capacity reality?

    • What decisions are required (and by whom)?

  • Track operational metrics:

    • On-time delivery rate, cycle time, rework rate, QC pass rate

    • SLA adherence, backlog size/age, escalation volume

    • Adoption of SOPs/tools, automation time savings


5) Cross-functional leadership + capacity management

  • Clarify roles and ownership; reduce ambiguity across teams.

  • Support hiring plans, onboarding, and training systems so new team members ramp quickly.

  • Implement capacity planning and workload balancing; reduce bottlenecks and burnout.

  • Lead through influence: align stakeholders, facilitate decisions, and keep momentum.


6) Client delivery partnership (high trust, high reliability)

  • Ensure operational consistency for client-facing delivery: timelines → handoffs → communication standards.

  • Improve client experience by preventing surprises: early risk surfacing, clean status visibility, crisp exception comms.


Who you are

  • You are a systems-thinker who executes. Plan. Articulate. Implement. Drive adoption. Measure results.

  • Observe, communicate clearly, and enforce accountability.

  • Keep the team aligned on what matters.


Qualifications


Required

  • 8–10+ years in operations, program management, or operational leadership; experience in a services/agency/media environment strong plus.

  • Demonstrated success building operating cadences, SOPs, and KPI-driven execution systems.

  • Strong tooling fluency (Notion proficiency is a major plus); comfort with integrated workflows across Drive/Slack/automation platforms.

  • Track record of cross-functional leadership (influence without authority).

  • Excellent written communication and ability to translate complexity into clear decisions.


Preferred

  • Experience in music / digital media / YouTube ecosystem.

  • Familiarity with IP / rights within operational environments (high accuracy, high consequence workflows).

  • Experience with Notion / project management tools.

  • Experience partnering with product teams to ship internal tooling and automations.


Working model

  • Location: Remote (U.S. Required)

  • Type: Full-time


Compensation + benefits

  • Salary: $90,000 – $150,000+ / year (DOE)

  • Bonus: Eligible for annual bonus based on delivery/impact and performance

  • Benefits: Competitive benefits (medical, 401(k))


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